Last Updated: October 8, 2026

At Alkhair Store, we offer quality beauty, home, kitchen, and gadget products across the UAE with Cash on Delivery (COD). Our return and refund policy is explained below.

1. Check Your Parcel at Delivery

We strongly advise all customers to check the outside of the parcel when the courier arrives. If the box is badly crushed, leaking, or clearly not your order, you can refuse the parcel at the door without making any payment.

2. 7-Day Return and Exchange Window

If you find a manufacturing defect, a technical fault, or cosmetic damage after the courier has left, you have 7 calendar days from the date of delivery to request a return or replacement.

3. Product Eligibility

For hygiene and consumer safety reasons, items must meet these conditions:

• Beauty & Hygiene Products: Items such as the FEG Hair Growth Kit are non-returnable once the plastic wrap, safety seal, or outer box has been opened or broken, unless the product is defective.
• Gadgets & Home Items: Electronic accessories, cleaning kits, and similar items must be returned unused, in their original packaging, with all parts, cables, and manuals included.

4. Return Shipping & Courier Charges

• If a product is being returned due to a change of mind, size issue, or any reason not related to a manufacturing defect, the customer is responsible for arranging the return or covering the courier pickup charges (typically Dhs. 15 to Dhs. 20, depending on the location).
• For confirmed manufacturing defects or wrong items sent by our warehouse, Alkhair Store will cover the return delivery cost.

5. Approved Refund Method

• Once the returned item is received and inspected at our fulfillment facility, refunds are mainly issued as an Online Store Credit / Discount Voucher code worth 100% of the product value, which you can use on your next purchase.
• Cash refunds by bank transfer apply only to broken or damaged products and may take 7 to 10 business days to process after verification. Original shipping or handling fees are non-refundable.

6. How to Request a Return

Please do not send any parcel back without our approval first.

1. Email us at alkhairstore616@gmail.com within 7 days of delivery.
2. Use the subject line: Return Claim - Order #[Your Order Number].
3. Attach clear photos or a short video showing the defect or the wrong item.
4. Our team will review your request and reply with the next steps (pickup, replacement, or refund).